• West Coast – Te Nikau Hospital & Health Centre Greymouth– Central Booking Unit
• Permanent full time position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Central Booking Unit is seeking a professional, organised and patient-focused Booking Administrator to provide high-quality administrative and communication support from the Cowper Street Hub at Te Nikau Hospital & Health Centre.

As a key point of contact for the Central Booking Unit, you will help ensure patients, whānau, clinicians and internal teams receive timely, accurate and respectful communication. You will play an important role in supporting the smooth operation of the unit, maintaining effective information management processes and contributing to a positive patient experience.

This role requires excellent communication skills, a strong focus on confidentiality, and the ability to remain calm and organised in a busy healthcare environment. You will work closely with the Team Leader and colleagues across Health NZ West Coast to support efficient workflows and the delivery of patient-centred services.

About You

You will be a proactive and adaptable administrator who enjoys working with people and takes pride in providing a professional and responsive service. You will be comfortable managing competing priorities, using digital communication systems and working collaboratively to ensure the needs of patients and the wider team are met.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 5/Profile 5

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Key Responsibilities

• Provide a professional and welcoming first point of contact for patient enquiries, ensuring communication is timely, accurate and respectful.
• Support the effective day-to-day operation of the Central Booking Unit through high-quality administrative and reception services.
• Manage shared electronic communication channels and digital messaging systems to support efficient information flow.
• Maintain accurate, confidential and secure information in accordance with relevant privacy legislation, policies and procedures.
• Build positive working relationships with patients, whānau, clinicians, colleagues and external stakeholders.
• Work collaboratively with the team to maintain service continuity, respond to changing workloads and support operational priorities.
• Contribute to a positive patient experience through clear communication, active listening and a solution-focused approach.

What You Will Bring

Essential Requirements

• Strong verbal and written communication skills, with the ability to listen actively and respond professionally to a range of enquiries.
• Experience using digital communication tools, shared information management systems and electronic mailboxes to manage incoming and outgoing communications.
• The ability to manage competing priorities, maintain accuracy and work effectively in a busy, fast-paced environment.
• A collaborative approach, with the flexibility to support colleagues during periods of high demand and changing workloads.
• The ability to establish and maintain positive, respectful and trusting working relationships.
• A calm, professional and solution-focused approach when managing challenging situations or resolving minor workplace issues.
• A strong understanding of confidentiality, privacy and the importance of protecting sensitive patient information.
• The ability to work effectively with the Team Leader, clinicians, internal teams and external stakeholders across Health NZ West Coast.

Desirable

• Familiarity with medical terminology and healthcare environments.
• An understanding of patient pathways, triage priorities and outpatient or inpatient booking processes.
• Previous experience in a healthcare administration, reception or centralised booking environment.

Why Join Us?

This is an opportunity to contribute to a service that supports patient access to healthcare across the West Coast. You will be part of a team where effective communication, collaboration and a commitment to patient-centred care make a meaningful difference to patients, whānau and clinical services.

If you are an organised, approachable and reliable administrator who thrives in a team environment and is passionate about delivering a positive patient experience, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online career’s portal. If you have any questions about the role, please contact Kerri McCarthy at [email protected]

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.